Workers in the UAE can use a simple procedure through the Ministry of Human Resources and Emiratisation (MOHRE) which exists to protect employee rights. Anyone experiencing salary disputes contract violations or unfair treatment at work can make a complaint through MOHRE.
In this guide will walk you through the detailed steps to file a complaint effectively on Mohre’s website.
Step 1: Access the MOHRE Website
To begin the process, you need to visit the official MOHRE website:
- Open your web browser.
- Enter the official website URL: https://www.mohre.gov.ae/en/
- To prevent scams or obtain inaccurate information make sure you navigate to the official government website.
Step 2: Navigate to the Complaints Section
Once on the website, follow these steps to find the complaints section:
- Select the tabs that display “Services” or “Customer Service” within the website’s main menu.
- Choose the “Submit a Complaint” section
- Once you reach this page you will have access to document labor disputes and workplace complaints.
Step 3: Choose the Type of Complaint
Through MOHRE users may choose from multiple complaint categories. Your complaint needs to go in a specific category that matches your circumstances.
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Step 4: Fill in the Complaint Form
A successful resolution depends on your supply of correct information. Fill in the form with the following information:
Personal Information
- Your Full Name
- Contact Details (Phone and Email)
- Emirates ID or Labor Card Number
Employer Information
- Company Name
- Employer Contact Details
- Your Designation in the Company
Complaint Details
- Clear and Concise Description of the Issue
- Date and Time of the Incident
- Any Previous Attempts to Resolve the Issue with the Employer
Supporting Documents
- Copy of Your Employment Contract
- Payslips or Bank Statements (If Related to Salary Disputes)
- Any Correspondence with Your Employer Regarding the Issue
Step 5: Submit the Complaint
Before submitting, follow these steps:
- Review the Information – Check the information for accuracy while ensuring the completeness of all records.
- Attach Supporting Documents – Press the Submit button to begin the complaint submission process for MOHRE who will now handle your case.
- Click on “Submit” – Send your complaint to MOHRE for processing.
You will get a reference code after your submission to monitor your complaint’s progress.
Step 6: Track Your Complaint
People can submit their complaints through MOHRE by following these steps:
- Online Tracking:
- Users can access the complaints tracking section through MOHRE’s website by following an appropriate route.
- Enter your complaint reference number.
- MOHRE App Tracking:
- Customers can obtain the MOHRE App through App Store and Google Play.
- Use your account credentials to log in then view complaint progress.
- Phone or Email Support:
- Call MOHRE Customer Service at 600 590 000.
- Email info@mohre.gov.ae with your reference number for updates.
Other Methods to File a Complaint
MOHRE Mobile App
- Available at Google Play and App Store users can download the MOHRE App.
- Log in with your Emirates ID.
- Users will find the complaint section within the application to complete the reporting procedure exactly like website complaints.
Call MOHRE Customer Support
- Dial 600 590 000.
- Speak to a representative and provide complaint details.
- Note down the reference number for tracking.
Visit a MOHRE Service Center
- You should visit the nearest MOHRE service center location.
- You need to bring all required verification documents when you visit service facilities.
- The representative at the center helps with complaint filing.
What Happens After Filing the Complaint?
Once submitted, MOHRE follows a systematic approach:
- Initial Review: The MOHRE verification process validates complaints and attached documentation.
- Employer Notification: Your employer is informed and given a chance to respond.
- Mediation: The MOHRE staff works to bring you and your employer together for finding an acceptable resolution.
- Legal Action: If mediation fails, the case may be forwarded to the Labor Court for further action.
Expected Resolution Time
The time taken to resolve a complaint varies:
- Simple Cases (Salary Disputes, Minor Violations): 1 to 2 weeks.
- Complex Cases (Legal Disputes, Contract Breaches): 4 to 6 weeks or longer.
What to Do If Your Employer Ignores the Complaint?
If your employer fails to respond or resolve the issue:
- Escalate to Labor Court: With MOHRE’s support you can access proper legal measures.
- Seek Legal Assistance: For more information about what to do next consult with a labor lawyer.
- Report to Higher Authorities: When your employer does not respond or resolve an issue you can seek support from UAE labor authorities.
Common Mistakes to Avoid
- Providing Incomplete Information – Ensure all details and documents are accurate.
- Not Following Up – Regularly check your complaint status.
- Filing a Complaint Without Evidence – Always attach supporting documents.
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Final Words
A complaint filed at MOHRE proves to be an effective method for workers to solve their workplace problems in the United Arab Emirates. The guide offers detailed instructions that help you properly document your complaint while ensuring successful processing for settlement. Make sure to track your complaint activity and contact MOHRE when necessary. When you protect your labor rights you achieve work fairness while MOHRE provides automated support.
