Updating your mobile number linked to your Emirates ID is essential for receiving important notifications from government services. The change process for your mobile number linked with your Emirates ID remains easy because it functions through online channels as well as mobile apps and visits to ICA Customer Happiness Centers. I will provide a detailed description of the whole procedure in the sections that follow.
In this guide, I will walk you through the step-by-step process of changing your mobile number in your Emirates ID. Whether you prefer online methods, mobile apps, or in-person visits, I have covered all the options to ensure you can complete the process smoothly.
Methods to Change Your Mobile Number in Emirates ID
There are three primary methods to update your mobile number in your Emirates ID:
- Online via the ICA Website
- Using the ICA Mobile App
- Visiting an ICA Customer Happiness Center
I will explain each method in detail to help you choose the one that suits you best.
1. Online via the ICA Website
The Federal Authority for Identity and Citizenship (ICA) allows users access to an online platform for modifying their mobile phone information effortlessly. Here’s how you can do it:
Step 1: Visit the ICA Website
- Go to the official ICA website: https://smartservices.icp.gov.ae/echannels/web/client/guest/index.html.
Step 2: Navigate to Services
- On the homepage, locate the “Services” tab and click on it.
- From the dropdown menu, select “Smart Services.”
Step 3: Choose “Other Services – Personal Information – Update”
- Under the Smart Services section, find and click on the option labeled “Other Services – Personal Information – Update.”
Step 4: Enter Your Details
- The system requests you to submit your Emirates ID number and passport number together with other necessary information.
- Ensure that all details are accurate to avoid any errors.
Step 5: Update Mobile Number
- Enter your new mobile number in the designated field.
- Use the option to receive a one-time password for confirmation. You need to check your new mobile number because the OTP verification will be delivered there.
Step 6: Complete the Update
- Fill in any remaining details as required.
- Proceed to make the online payment for the service fee.
- Once the payment is confirmed, your mobile number will be updated in the Emirates ID system.
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2. Using the ICA Mobile App
Your smartphone becomes easy to manage your mobile number utility through the ICA mobile application. The procedure to change your mobile number through the app requires the following steps:
Step 1: Download the ICA App
- Install the official ICA mobile app from your device’s app store (available for both iOS and Android).
Step 2: Log In
- After opening the app you must sign in to your ICA account. Account registration follows as your first step before updating the Emirates ID system.
Step 3: Update Personal Info
- Navigate to the “Public Info” services section within the app.
- Begin by selecting the feature for personal information updates in the app menu.
Step 4: Enter Details
- You need to complete the process by entering your Emirates ID number along with other required fields in the system.
Step 5: Update Mobile Number
- Enter your new mobile number and request an OTP for verification.
- The OTP will be sent to your new mobile number. Enter it to proceed.
Step 6: Complete the Update
- Use the application to pay the required service fee through an online method.
- Wait for confirmation that your mobile number has been updated successfully.
3. Visiting an ICA Customer Happiness Center
To obtain personal consultation you should visit any ICA Customer Happiness Center to change your mobile number. Here’s what you need to do:
Step 1: Visit the Center
- Go to the nearest ICA Customer Happiness Center that is open for public service. The ICA website includes a complete directory of their service centers.
Step 2: Submit Request
- Inform the staff that you want to update your mobile number in your Emirates ID records.
Step 3: Provide Documents
- Submit the required documents, including:
- A copy of your passport
- A copy of your UAE residence visa
- Your current Emirates ID
Step 4: Pay the Fee
- You must pay the fee associated with mobile number updating service. The service fee can be provided through the center facilities using cash payments or credit and debit cards.
Step 5: Wait for Confirmation
- Once the process is complete, you will receive confirmation that your mobile number has been updated.
Things to Keep in Mind
Update your Emirates ID mobile number by following this set of guidelines.
- Accuracy: Ensure that all details entered are accurate to avoid delays or errors.
- OTP Verification: You must have access to your new mobile number when receiving the OTP due to its delivery via the system.
- Service Fee: The update service demands a small payment of various amounts based on your selection between different methods.
- Processing Time: The update is usually processed instantly or within a few hours. However, in some cases, it may take up to 24 hours.
- Documentation: A complete set of needed documents must be brought to the center to reduce the number of visits during the process.
Frequently Asked Questions (FAQs)
1. Can I update my mobile number in Emirates ID without visiting a center?
Yes,You have two options to update your mobile number which include using the ICA website or mobile app and both methods avoid the need for visiting any centers.
2. What is the fee for updating my mobile number in Emirates ID?
Users should note that the cost of the service depends on whether they pay at the service center or through online options. The payment procedure involves minimal fees that you can make online through the system or at the Emirates ID center facilities.
3. How long does it take to update the mobile number?
The update is typically processed instantly or within a few hours. In rare cases, it may take up to 24 hours.
4. What documents are required to update the mobile number?
To update your mobile number the system requires your Emirates ID together with your passport and your UAE residence visa. When accessing the online system you will need just your Emirates ID number and passport information.
5. Can I use the ICA app if I don’t have an account?
No, you need to register for an ICA account to use the app. Registration is simple and can be done using your Emirates ID.
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Final Words
The procedure to update your mobile number in your Emirates ID serves both as an essential and user-friendly method to maintain essential contact with government authorities. I have provides three different pathways to update your mobile number which include the ICA website and application and the convenience of physical visits to their centers.
I have presented all essential details concerning the update of your mobile number in your Emirates ID. For further questions or support needs regarding the mobile number update in your Emirates ID please contact the ICA support team.
