When you update your Emirates ID with du, the telecommunications company that operates in the UAE, your services will not be interrupted. Whether it is a change of ID details, renewal, or any other reason, it is important to note that following the right procedures can ease the process. In this guide, we will explain the steps on how to update your DU ID in Dubai and provide tips to help you get through the process easily.
Method 1: Updating Your Emirates ID Using the du Mobile App
The Du Mobile App is envisaged to deliver a one-stop shop for customers to manage their accounts and update their Emirates ID details. Here’s how you can do it:
Step 1: Download the du Mobile App
If you haven’t already, install the du Mobile App from the iTunes App Store if you have an Apple device or the Android Market if you have an Android phone. Make sure you download the most current version of the app so that compatibility problems do not occur.
- Tip: Ensure that your smartphone has an active internet connection and that it has enough space for the application.
Step 2: Log in or Register
When the app is downloaded, launch it, and sign in with your du account. For the new users, there is an option to register through the mobile number and according to the instructions on the screen.
- Security Note: Security can be improved by using a new very strong password for the du account.
Step 3: Navigate to Your Profile
Upon entering the app, click on the “Account” tab in the application. This section usually comprises all the details of the account holder as well as account preferences.
- Tip: If you can’t find the profile section, use the search function within the app or consult the help section.
Step 4: Select “Update ID”
The words “Update ID” or something similar should appear in the profile section if you are looking at it. Select this option to start the process of Emirates ID updating.
Step 5: Verify Your Mobile Number
For security reasons, du might require you to enter your mobile number. You’ll be asked to input your phone number and receive a one-time password on your phone via an SMS.
- Troubleshooting: If you do not receive the OTP, please make sure your phone has network connectivity and there are no SMS filtering options enabled on your device.
Step 6: Provide New Emirates ID Details
After entering the number and having it verified, the new details from the updated Emirates ID will be requested. This usually entails your Emirates ID number and the date on which it will expire.
- Accuracy Tip: Ensure that the information input is correct to prevent mistakes that may cause postponement of the update.
Step 7: Submit the Request
After entering the necessary details, review them for accuracy and then submit the update request. You should receive a confirmation message once the request is processed.
- Follow-Up: Keep an eye on your account details in the app or you can wait for the SMS message confirming the successful completion of the change.
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Method 2: Updating Your Emirates ID by Visiting a du Store
If you feel more comfortable with a face-to-face conversation or you have problems with the application, you can go to the du store as another method to change the Emirates ID.
Step 1: Locate a du Store
The first thing is to look for the nearest du store. This can be done through the du website, the du Mobile App, or through a simple web search.
- Convenience Tip: Find out if the store is currently open and if an appointment can be made so that time is not wasted waiting around.
Step 2: Prepare Your Documents
Before heading to the store, make sure you have the necessary documents with you:
- Original Emirates ID: This is mandatory for the update.
- Passport (if required): Perhaps some stores may require you to provide more details like your passport, so it is advisable to bring it along.
Step 3: Visit the Store
Once you find yourself with all the necessary documents, visit the du store during a convenient time for you. In this case, one should expect a certain level of waiting time, especially during peak traffic hours.
- Tip: Arrive early to avoid long queues, particularly if you’re visiting a store in a busy location.
Step 4: Request an ID Update
Talk to a customer service representative and tell them that you wish to change your Emirates ID information. They will assist you in the process and help to gather all the needed information.
- Note: Make sure to give the right information and adhere strictly to the directions given by the representative.
Step 5: Confirm the Update
After that, the representative will probably notify you of the update that has just been made. One helpful thing is to take the time to review the information entered about your account before leaving the store.
- Follow-Up: You may receive a confirmation SMS or email from du. If you don’t, verify the update by checking your du account online or in the app.
Additional Tips for a Smooth Update Process
Updating your Emirates ID is generally straightforward, but these tips can help ensure everything goes smoothly:
1. Keep Your Emirates ID Updated
Emirates ID has an expiry date so it is advisable to check the expiry date regularly and renew the card before it expires. By doing this, it reduces the last-moment rush and the possibility of disruptions in the services being rendered.
2. Verify the Update
It is also important for you to confirm that all the changes have been implemented to your du account after updating your Emirates ID. This can be achieved by signing in to your account through the app or website or by reaching out to customer service.
3. Consider UAE Pass Integration
To make it even easier try using the UAE Pass feature within the du app and website. UAE Pass is a national eIDM solution through which you can conveniently and safely interact with numerous governmental and private entities.
- Advantage: UAE Pass integration can make the ID updating process faster and more secure, reducing the need for manual entry of details.
4. Contact du Customer Service for Assistance
In case you come across any problem during the update process feel free to contact du customer service. They can assist you and help solve any issues that may occur.
- Customer Service Tip: Always prepare your Emirates ID and account details when dealing with customer service to ensure that the process is done in the shortest time possible.
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Final Words
To replace an Emirates ID, updating the DU service is significant as it reinforces the mobile services to run without disruption. Regardless of whether the update is done through the Du Mobile App or by physically visiting a store that is affiliated with Du, it is easy and fast. By doing this the process of updating should be done easily and effectively as described in this guide. Make sure you update your Emirates ID and check the status of the update to ensure that you continue to receive services.
