The process of canceling your DEWA (Dubai Electricity and Water Authority) services might appear very intimidating to someone who is moving or relocating. Nevertheless, it should be a simple procedure provided that you are taking the right steps.
In this guide, you will find specific information on how to cancel the DEWA account with and without an account cancellation fee, together with other relevant contact information and ways to go about the process.
Online Cancellation
The most preferable way to cancel your DEWA services is online. This saves the bother of going to a DEWA Customer Happiness Centre, and you can manage the entire process from your house. Follow these steps:
1. Log in to Your DEWA Account
- Visit the official DEWA website: https://www.dewa.gov.ae/en/.
2. Navigate to the Deactivation Section
- Once logged in, go to the “Consumer” section.
- Choose “Deactivation of Electricity/Water”.
3. Enter Your Account Details
- Your 10-digit DEWA contract account number is required. This number will be on your DEWA statement or you can access it in the account information of the digital platform.
4. Settle Outstanding Bills
- These payments include paying all the balances owed for utilities before processing the cancellation. Direct payments can be made by charging or linking a credit or debit card on the DEWA website.
- Make sure your payment status is updated to ensure there are no problems with canceling if you have to.
5. Submit the Cancellation Request
- Confirm your cancellation request by reviewing all the details you have entered.
- Choose your preferred refund method for your security deposit. Options include:
- IBAN Transfer: Provide your International Bank Account Number in case of an international money transfer.
- Western Union: Give all the necessary information for where and how to get the refund through Western Union.
- Cheque: Request to get a cheque and write your name on it.
- When the request is complete enter it and acknowledge the reference number given against it.
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In-Person Cancellation
However, if you want to cancel the services in a face-to-face interaction or if you have a problem with the online process, you can visit DEWA Customer Happiness Centres. Here are the steps to follow:
1. Visit a DEWA Customer Happiness Centre
- Locate the nearest DEWA Customer Happiness Centre. A list of centers and their operating hours can be found on the DEWA website.
- To cancel your reservation, visit the center when the center’s operating hours are still ongoing.
2. Provide Required Information
- Present the following details to the customer service representative:
- Your DEWA Customer Account Number.
- Desired Date of Disconnection.
- Your UAE Mobile Number.
- You may also need to provide a copy of your Emirates ID for verification purposes.
3. Pay Outstanding Bills
- It is important for all dues outstanding at the center to be settled. Payments can be made in cash, by card, or in any other accepted means of payment.
4. Submit the Disconnection Request
- Complete a disconnection request form that the customer service officer issues.
- Indicate your preferred method for receiving the refund of your security deposit. The same options as the online process are available: IBAN transfer, Western Union, or cheque.
DEWA Deactivation Fees
When you decide to cancel your DEWA services, some charges are applicable depending on the type of meter involved. Here’s a breakdown of the charges:
- Small Meters: AED 100
- Large Meters: AED 300
- Knowledge Fee: AED 10
- Innovation Fee: AED 10
These fees will be charged during the settlement of the last payment bill.
DEWA Customer Support Contact Information
You can get help with the cancellation process or handle any problem with DEWA customer support using the following channels:
- Email: customercare@dewa.gov.ae
- WhatsApp: +971-4-601-9999
- Customer Care Centre (24 hours): +971-4-601-9999
These support options are available 24/7; therefore, you can be confident that your questions will be answered within the shortest time.
Additional Tips for a Smooth Cancellation Process
1. Plan Ahead
- Start the cancellation process several days before your move-out date so that you will not experience any last-minute hassles.
2. Verify the Refund
- Once you have submitted the cancellation request, you can monitor the status of your refund.
- In case you have not received your refund after the pre-determined period, contact DEWA customer service.
3. Double-Check the Final Bill
- Ensure that your final bill has all parts of the fees included without criticisms of differences.
- You should keep a copy of the end bill and confirmation of cancellation just in case.
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Final Words
After reading through the steps provided above and some extra tips, you can cancel your DEWA services without much a fuss. Whether you choose to cancel your order over the Internet or in person, it will be convenient to be prepared. In case you have problems, concerns, or questions, the DEWA customer care team is available to attend to you at any time.
