Track Emirates ID via Zajel: Fast, Free & 3 Easy Options

If you’re waiting to receive your Emirates ID, you’re probably eager to know where it is and when it will be delivered. Emirates ID delivery in the UAE is handled by Zajel Courier, a trusted name in logistics. I’ve written this complete guide to help you, the reader, understand exactly how to track your Emirates ID shipment with Zajel, through their website, app, or even via customer support.

Whether you prefer tracking online, through an app, or by calling customer service, this guide covers everything you need to know.

Zajel Emirates ID Tracking

What is Zajel and Its Role in Emirates ID Delivery?

As the official logistics provider Zajel delivers processed Emirates IDs to customers on behalf of the Federal Authority for Identity Citizenship Customs & Port Security (ICP). Once the Emirates ID becomes available at the Federal Authority for Identity, Citizenship, Customs & Port Security, Zajel takes possession of it and delivers it to your designated delivery location.

Through the Zajel Website

Enter Your 10-Digit Tracking Number

• You need a 10-digit tracking number to check your shipment.
• A tracking number consisting of ten digits serves as the requirement to monitor your shipment status.
• The Federal Authority delivers the 10-digit tracking number to you following your Emirates ID dispatch.

Click the “Track” Button

• Use the “Track” button to proceed after entering your tracking number.
• You will see your Emirates ID status on the displayed page.
• You will see detailed tracking information, including:
  • Where the ID currently is
  • Your Emirates ID shows the current status while in transit or while out for delivery.
  • The date of dispatch and estimated delivery date

Points to Keep in Mind:

• The tracking number comes through either SMS or email communication from ICP.
• If you haven’t received it, log in to the ICP portal and check your Emirates ID application status.
• The tracking system of Zajel reflects shipment details but this process needs between 24-48 hours after dispatch complete.

Using the Zajel Mobile App

An efficient solution to track Emirates ID deliveries through your phone can be found in the Zajel mobile application.

Download the App from Official Sources

• Personal devices with the Apple App Store (iOS) or Google Play Store (Android) can download the Zajel app.
• Search for “Zajel Courier” and download the official app.

Why I Recommend Using the App

• Your mobile device shows you immediate alerts about the shipment.
• Users can easily access the program because it provides real-time status information through an intuitive interface.
• You can also contact customer service from within the app if you face any issues.

Zajel Customer Service Hotline – Track Emirates ID by Phone

Users who need personal assistance can reach Zajel customer service through phone calls as an alternative to online tracking options.

Dial Zajel Customer Support at 800 21111

• This is Zajel’s dedicated toll-free customer service number in the UAE.
• Business hour operation runs the customer support phone line which offers immediate help availability.

Provide Your Tracking Number

• Take out your 10-digit tracking number when a representative connects to the call.
• Having the tracking number ready allows the agent to immediately find your shipment status information.

Read Also: Transfer Money from C3 Card to UAE Bank Instantly (2025)

Get Real-Time Assistance and Resolve Issues

• The customer service team can:
  • Inform you of your ID’s current location
  • Let you know if it’s out for delivery
  • Assist in rescheduling the delivery if you missed it
  • Help with address corrections if needed

Why Calling Can Be Effective

• If your Emirates ID is delayed or undelivered, a call can expedite the process.
• Zajel agents are trained to handle Emirates ID-specific inquiries.
• Sometimes real-time conversations are faster than waiting for an email response.

Important Tips for Tracking Emirates ID Effectively

Always Keep Your Tracking Number Safe

• Your tracking number is the key to monitoring your delivery.
• Save it in your phone notes, email, or text messages.

Understand the Emirates ID Delivery Timeline

• After your application is approved, ICP hands over the card to Zajel.
• Delivery usually takes 2 to 5 business days, depending on your location.

Be Ready to Receive the ID

• Zajel delivers to your provided address.
• Ensure someone is at home or your office to receive it.
• If missed, you can reschedule through the app or customer service.

Check for Delays During Public Holidays

• National holidays or special events may cause delays.
• Always factor in 1-2 extra days around public holidays.

What to Do If Your Emirates ID Delivery is Delayed

Step 1: Check the Tracking Status Again

• Sometimes delivery is attempted but fails due to:
  • No one being at the address
  • Incorrect location or contact number

Step 2: Call Zajel Support Immediately

• If it’s been more than 5 working days with no update, call 800 21111.
• Share your tracking number and ask for a delivery update.

Step 3: Visit the Nearest Zajel Office (If Needed)

• If urgent, you can request to pick up the ID from the nearest Zajel branch.
• Confirm pickup options with the customer support agent.

Common Questions You May Have

What if I Lost My Tracking Number?

• Log in to the ICP website using your application number or Emirates ID number.
• Visit: https://icp.gov.ae
• Check the application status, and the tracking number may be shown there.

Can I Change the Delivery Address?

• Yes, but only if the shipment hasn’t reached your area.
• Call Zajel or use the app to request a change.

What if I Miss the Delivery Attempt?

• Zajel will usually retry delivery within 24-48 hours.
• You can also call them or reschedule through the app for convenience.

Benefits of Using Zajel for Emirates ID Delivery

Safe and Secure Delivery Process

• Zajel follows strict protocols for ID verification.
• Your Emirates ID is handed over only after confirming recipient identity.

Timely Delivery and Live Tracking

• With online tools, the app, and phone support, Zajel offers transparency in tracking.
• Their logistics network ensures wide coverage across the UAE.

Multiple Support Channels

• Whether you prefer a website, mobile app, or direct call — Zajel supports your choice.
• This flexibility makes it easier for everyone to track their ID.

Read Also: UAE Equivalency Certificate: Step-by-Step Guide (2025)

Final Thoughts – Track Smart, Stay Informed

I’ve written this guide to help you track your Emirates ID with ease using Zajel’s multiple services. Whether you’re a UAE resident receiving your first ID or renewing an old one, tracking is now fast, simple, and stress-free.

You, as a reader, now have all the knowledge to:

• Track your ID via the Zajel website
• Use the Zajel mobile app for real-time updates
• Contact Zajel customer service for direct support
• Handle delays or issues like a pro

Always make sure to store your tracking number safely and act quickly if any issues arise. With the help of this guide, I hope your Emirates ID tracking experience becomes smooth and hassle-free.