
Etisalat enables its users to redirect call communications to different phone numbers through its call-forwarding solution. Etisalat enables numerous user-friendly options to establish call forwarding for all phone call redirection purposes whether for basic availability or reaching distant contact numbers.
In this detailed guide, I will explain everything about Etisalat call forwarding, including how to activate and deactivate the service using USSD codes and the Etisalat app.
What is Call Forwarding?
Call forwarding is a telecommunication feature that allows you to redirect incoming calls to another phone number. This is particularly useful when you’re unable to answer your phone due to being busy, unreachable, or otherwise occupied. With Etisalat’s call forwarding service, you can ensure that all your important calls are redirected to a number of your choice.
How to Set Up Call Forwarding on Etisalat
Using USSD Codes
Etisalat provides several USSD codes to enable call forwarding based on different conditions. You can use these codes directly from your phone’s dialer.
1. Call Forwarding Always
- Function: Forward all incoming calls to another number without ringing your phone.
- USSD Code: Dial
*21*<Phone Number>#
and press the call button. - Example: If you want to forward all calls to 0501234567, dial
*21*0501234567#
. - How to Disable: Dial
#21#
and press call.

2. Call Forwarding When Busy
- Function: Forwards calls to another number only when you are on another call.
- USSD Code: Dial
*67*<Phone Number>#
and press the call button. - Example: Dial
*67*0501234567#
to forward calls when busy. - How to Disable: Dial
#67#
and press call.

3. Call Forwarding When Unanswered
- Function: Forwards calls when you do not answer after a few rings.
- USSD Code: Dial
*61*<Phone Number>#
and press the call button. - Example: Dial
*61*0501234567#
to forward unanswered calls. - How to Disable: Dial
#61#
and press call.

4. Call Forwarding When Unreachable
- Function: Forwards calls when your phone is switched off or out of network coverage.
- USSD Code: Dial
*62*<Phone Number>#
and press the call button. - Example: Dial
*62*0501234567#
to forward calls when unreachable. - How to Disable: Dial
#62#
and press call.

Read Also: Dubai Drone License: Your Easy Guide
Using the Etisalat App
Through the Etisalat mobile app you can access an easy method to enable call forwarding settings.
Steps to Set Up Call Forwarding via the App:
- Open the Etisalat app on your phone.
- Navigate to the Settings section.
- Select Call Settings.
- Tap on Call Forwarding.
- Select from the available options of call forwarding which include Always, When Busy, Unanswered and Unreachable conditions.
- Type the telephone number that will receive your incoming calls into the provided field.
- Click Enable to activate call forwarding.
Ways to Cancel Call Forwarding Service
If you want to disable call forwarding, you can use the following USSD codes:
- To cancel all calls forwarding: Dial
##002#
and press call. - To cancel forwarding of all calls: Dial
#21#
and press call. - To cancel forwarding when busy: Dial
#67#
and press call. - To cancel forwarding when unanswered: Dial
#61#
and press call. - To cancel forwarding when unreachable: Dial
#62#
and press call.
Benefits of Using Etisalat Call Forwarding
- Never Miss Important Calls:
The service enables continuous connection to your phone calls by redirecting them to another number and works during meetings or travel or when your phone remains inaccessible. - Flexibility:
You have control over the circumstances that lead to call forwarding so you can select the busy, unanswered or unreachable conditions. - Ease of Use:
Fast and convenient call forwarding activation and deactivation are available using USSD codes and through the Etisalat application. - Cost-Effective:
The call forwarding service from Etisalat allows users to reach you at competitive rates so they can stay connected at an affordable cost.
Things to Keep in Mind
- Check Call Forwarding Rates:
While call forwarding is convenient, it may incur additional charges depending on your plan. Make sure to check Etisalat’s rates before using the service. - Ensure the Forwarded Number is Active:
The destination number receiving forwarded calls should be both active and reachable inside the network zone. - Test the Service:
Talk forwarding monitoring should begin with a test call from your number to validate the proper functioning of the service. - Use the Etisalat App for More Control:
Through the Etisalat app users can view complete details about call forwarding management with improved control features.
Frequently Asked Questions (FAQs)
1. Is call forwarding available for all Etisalat users?
All Etisalat prepaid together with postpaid customers can enable call forwarding services.
2. Can I forward calls to an international number?
The service enables international call forwarding although customers need to be aware of potential extra fees that will be charged.
3. How do I check if call forwarding is active?
Your device can display call forwarding status through entries #21#, #67#, #61# and #62# for individual options.
4. Can I use call forwarding while roaming?
Yes, call forwarding works while roaming, but roaming charges may apply.
5. What happens if the forwarded number is busy or unreachable?
If the forwarded number is busy or unreachable, the call will not be forwarded, and the caller will hear a busy tone or be redirected to voicemail.
Read Also: MOHRE Complaint: How Fast Can I File in the UAE?
Final Words
The call forwarding system provided by Etisalat delivers an essential tool for all customers who need to avoid missing critical phone conversations. Your ability to activate and deactivate call-forwarding functions on Etisalat uses both USSD codes and their app for convenient management.
These guidelines should contain every necessary detail you need to maximize Etisalat’s call-forwarding functionality.